Refund policy
Making an exchange is hassle-free! Simply contact us, and we'll arrange it for you at no additional cost. Please ensure all items are securely packed in their original packaging for collection.
Once we receive the returned product and verify its condition, we'll promptly issue your refund or exchange.
All our products are covered by at least our 30 day guarantee that starts from the day of purchase. This does not effect your statutory right. All products bought at full price with no offers or discounts are covered by our 100 day guarantee.
Don't hesitate to reach out to us via email or WhatsApp. We're here to assist you!
Starting the process
In order to start a returns please reach out to our customer support team, within 30 days of your order date, who will be happy to assist you. Email us at: hello@jobuhome.com
Our team will discuss with you to find a suitable collection date. We will book your return in with our delivery service and we will email you a shipping label to use.
Simply securely reseal your order in the original packaging. Then affix the label to the package making sure to cover the original label. Be sure to have the order near the door ready for collection.
You will be contacted with a collection time on the pre-chosen date. Our driver will take photos as proof of collection. The order will then be returned to us upon arrival the mirror will be inspected for damage
In the event of an exchange - if your new mirror is more expensive the support team will contact you for the additional payment. For items of a lower price or a refund this will be processed and the money will be returned to your original payment card. Refunds will normally be processed within 24 hours of receiving the item and can take 5-10 days to return to your account. Exchanges will normally be sent the day after receiving the return
Items with 100 day guarantee
We offer our 100 day free return on all our full priced items that starts from the day you order. Should you purchase items as part of a promotion, discount or offer these items come with a 30 day free return from the day of purchase.
This does not effect your standard right to return within 14 days of receiving delivery.
All days are counted as calendar days